Refund & Return Policy

At Neuro Stream, we want you to feel confident in your purchase. If you're not completely satisfied with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original contents, including the conversation cards and instruction materials.

Items that show signs of excessive use, damage, or are missing components may not qualify for a refund.

How to Start a Return

To request a return, please contact our customer support team with:

• Your order number
• Your name
• The reason for your return

Our team will provide return instructions and the return shipping address.

Please do not send your item back without contacting us first.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, we'll cover the cost of return shipping.

For all other returns, customers are responsible for return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

We'll work with you to provide a replacement or refund as appropriate.

Non-Returnable Items

We cannot accept returns for:

• Items returned more than 30 days after delivery.
• Products that have been intentionally damaged or misused.
• Items that are incomplete or missing original components.
• Clearance or final sale items (if applicable).

Order Cancellations

Orders may be canceled before they have been shipped.

Once an order has been processed or shipped, it can no longer be canceled. However, you may request a return after receiving your order in accordance with this policy.

Questions?

If you have any questions about returns or refunds, please visit our Contact Us page. Our team is happy to assist you.